Frequently Asked Questions
YOUR INVESTIGATOR WILL ANSWER ANY QUESTIONS
This is a new experience and we try our best to make it easy. Let set up a meeting in our office or a place you feel comfortable.
With our consultation we will simply ascertain your needs and see if we can help.
Whenever possible, yes. Our first priority is doing the surveillance, our investigator may not be able to talk to you right away but as soon as they can they will contact you.
We understand that infidelity can be a heartbreaking, life-changing experience and our mission is to get the information you need. We will treat you and your case with the care and compassion you deserve; however, we are not counselors and cannot provide explanations for the unfortunate things that may be happening in your life.
This has become a popular question since a certain television show went on the air. Our mission is to simply obtain and provide you with the evidence you need; after that, how you handle the situation after that is up to you. We will not make your personal situation a public spectacle.
If we believe your request to be illegal or unethical, we will not take your case. We operate within a very strict code of ethics, as well as in accordance to all applicable laws.
Absolutely. We understand that the nature of your case may not be something you wish to discuss with co-workers, friends or family. Much of what we do is highly personal and we will work with you to determine the best means of communication. Additionally, if your case results in a report and evidence, we will send the information to you at whatever email and/or physical address you wish. If you do not wish to receive a hard copy of the report and evidence, for whatever reason, we will not send one. Our mission is to serve your needs to the best of our abilities, whatever those needs may be.
Usually, we can begin once we receive your retainer.
ACES also offers computer forensics. What is Computer Forensics?
Why is Computer Forensics Important?
It searches for and preserves, analyzes information on a computer systems to find potential evidence for a trial.
Is it true if an Investigator collects evidence of a spouse cheating and a divorce is granted we can recoup the costs of the investigation?
Yes, we have seen some courts order the spouse at fault to reimburse the other for the investigation costs. We advise you to ask your Attorney to request this in a divorce case.