Frequently Asked Questions

Our investigation staff has consulted with hundreds of clients. Here is a listing of FAQ's most new clients tend to want to know the answers to beforehand. 

YOUR INVESTIGATOR WILL ANSWER ANY QUESTIONS

I’ve never hired a private investigator before: This is a new experience and we try our best to make it easy. Let set up a meeting in our office or a place you feel comfortable.

What are the costs for a consultation? With our consultation we will simply ascertain your needs and see if we can help.

Will the investigator be in touch with me during the actual investigation? Whenever possible, yes. Our first priority is doing the surveillance, our investigator may not be able to talk to you right away but as soon as they can they will contact you.

Can you tell me why my husband/wife/boyfriend/girlfriend is seeing someone else? We understand that infidelity can be a heartbreaking, life-changing experience and our mission is to get the information you need. We will treat you and your case with the care and compassion you deserve; however, we are not counselors and cannot provide explanations for the unfortunate things that may be happening in your life.

Will you help me confront them with the evidence of their cheating? This has become a popular question since a certain television show went on the air. Our mission is to simply obtain and provide you with the evidence you need; after that, how you handle the situation after that is up to you. We will not make your personal situation a public spectacle.

What if I need something that may not technically be legal? If we believe your request to be illegal or unethical, we will not take your case. We operate within a very strict code of ethics, as well as in accordance to all applicable laws.

Can you get video or photos inside of stores, bars or restaurants? Yes, we can. Our technical department is one of the best in the industry, and you simply wouldn’t believe some of the things we have been able to do with miniature cameras. And no, we’re not going to tell.

Do you offer referrals or examples of your work? Because of the sensitivity of what we do, we would be breaking our confidentiality agreement with our clients if we were to provide references. Likewise, we choose to not display photos from our cases for that same reason. You may check our Testimonials page to see what some of our clients have had to say about us.

I have special needs when it comes to communication, are you discreet? Absolutely. We understand that the nature of your case may not be something you wish to discuss with co-workers, friends or family. Much of what we do is highly personal and we will work with you to determine the best means of communication. Additionally, if your case results in a report and evidence, we will send the information to you at whatever email and/or physical address you wish. If you do not wish to receive a hard copy of the report and evidence, for whatever reason, we will not send one. Our mission is to serve your needs to the best of our abilities, whatever those needs may be.

How quickly can you begin my case? Usually, we can begin once we receive your retainer.

Can you tell me how to conduct my own investigation? No. To do so would place us in a position of potential liability should something go wrong.

I’m looking for an old friend /boyfriend / girlfriend / army buddy: How does this work? We get many requests for this type of service. If we are able to locate the person, we will make contact with them and let them know you are looking for them. If they wish to have contact with you, we will supply them with your information. If they do not wish contact, we may be able to forward a letter from you to them.

ACES also offers computer forensics. What is Computer Forensics?

It is the process of using scientific knowledge for collecting, analyzing, and presenting evident to the courts. Forensics deals primarily with the recovery and analysis of latent evidence. Latent evidence can take many forms. From finger prints to DNA evidence recovered from blood stains to the files on a hard drive. This is a discipline that combines elements of law and computer science to collect and analyze data from computer systems, networks, and wireless communications and storage devices in a way that is admissible as evidence in a court of law.

Why is Computer Forensics Important?

It searches for and preserves, analyzes information on a computer systems to find potential evidence for a trial. 

Is it true if an Investigator collects evidence of a spouse cheating and a divorce is granted we can recoup the costs of the investigation?

Yes, we have seen some courts order the spouse at fault to reimburse the other for the investigation costs. We advise you to ask your Attorney to request this in a divorce case.